This is the part that really hurts-the owner, not the car. Because they are pushing on the back of the panel with a tool shaped like the pick end of a body man's hammer, small high spots are created on the outside of the panel, which have to be knocked down. This is accomplished with a small punch with a mirror-polished, rounded face. The punch is then whacked with a hammer, taking down the high spots on the panel. Because the face of the punch is mirror polished there are no imperfections to dig into the paint. Jeff Johnson, the car's owner, visibly flinched every time Master Technician Jason Cook hit the punch with his hammer. He finally had to turn away.